- Read the style guide and learn how to use the input formats.
- Review the handbook to make sure the subject is not already covered.
- Check the support cases for background on the subject you are writing about.
- Name the page according to the action which is to be completed
- Do not use the words "How to" in the title.
**Writing Style and Content:**
- Consider and possibly list the use-cases that are relevant to the task being documented.
- Give step-by-step instructions.
- Use a list structure, either unordered or ordered.
- Do not use the first person.
- Keep a neutral point-of-view, even when the procedure may be tedious and annoying.
- Point out specific things that are confusing (on the assumption that in general the site makes sense)
- Try to provide links to the pages that will be used for the task. Otherwise, describe navigation sequences according to the title of each page or tab separated by the > character. For example:
"Now go to My Account > Edit > E-mail Settings".
- Try to give examples of the end result of the task that are representative of what we would like to see.
- Add any manual pages to the group Website Users so that the pages content is only visible to logged in users.
